Returns & Cancellations
Refunds & Returns
Please retain proof of payment that is emailed to you for proof of purchase.
Please choose your products carefully, as you are not entitled to a refund if you or recipient simply change your mind or dislike the choice made.
We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.
We are unable to offer a refund if incorrect delivery information is given to us. Its the senders responsibility to make sure they provide us with detailed and accurate delivery instructions.
Once delivery has been signed for at the given address it is no longer the reasonability of Winkballoons. Refunds cannot be given if the balloon gift is not passed on to the named recipient.
Excluding adverse weather, strikes,blockades or natural disasters, if a delivery has not made your chosen date agreed at the time of booking Winkballoons will provide a refund.
Other refunds will be given at the discretion of the management.
You are entitled to a credit note where goods have deemed faulty. Australian Retailers Association. New South Wales Department of Fair Trading. New South Wales consumer protection agency
If a item is damaged, lost or missing we will replace the damaged, lost or missing item only, not the whole order.
Any damaged or missing orders must be reported to us within 3 hours of the delivery so we can arrange a replacement delivery for you.
Orders submitted through this online facility agree to the following cancellation terms:
- Full refund for orders cancelled with notice of more than 48 hours prior to day of delivery
- 20% cancellation fee for orders cancelled with notice of less than 48 hours prior to the day of delivery
- 50% cancellation fee for orders cancelled with notice of less than 24 hours prior to the day of delivery
- No refund for orders cancelled on the day of delivery
Please contact us via email at firstname.lastname@example.org for all cancellation requests.
Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message and theme in the unlikely event the chosen balloon is out of stock. Any replacement will be of to equal or greater value.
The sentiment and or character will not be substituted. Latex balloon colour themes will not be substituted. Any replacement will be to equal or greater value.
If a substitution is required we will make every effort to contact you and inform you before delivery. However, in the course of arranging delivery of your special message, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.