Helium Bouquets free delivery over $30 only in selected areas. For all other areas check out our $15 Balloon Party Packs.

Terms & Conditions

Who is WinkBalloons?

WinkBalloons is the trading name of WinkBalloons Pty Ltd (ABN: 69 605 699 974). The winkballoons.com website is wholly owned and operated by WinkBalloons Pty Ltd. For more information about our company please read the About section of this website.
By placing an order with WinkBalloons online at the http://www.winkballoons.com website, you are agreeing to our store’s Terms and Conditions.

Terms of Use

Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by WinkBalloons and its related parties. Material on www.winkballoons.com or any website owned, operated, licensed or controlled by the WinkBalloons Pty Ltd is solely for your personal, non-commercial use. This material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of WinkBalloons. Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of WinkBalloons copyrights, trademarks and other proprietary rights, and is prohibited. The information, computer code, intellectual capital, property capital and content contained within www.winkballoons.com (this site and its associated pages) are copyrighted and may not be reproduced or stored unless written express permission is gained from WinkBalloons Pty Ltd.
Pricing
All prices for our products are in Australian Dollars and include GST. The price of products shown excludes delivery cost. Prices on our website are provided solely for website purchases. We reserve the right to cancel or refuse orders offered at a incorrect price. Price and availability is subject to change. This may include items in your "shopping cart" which can be checked at point of purchase before payment. If you store items in your cart for purchase later it is recommended you review the purchase price prior to payment. You agree to pay the current price at the time of payment.
Our Liability
WinkBalloons Pty Ltd will not be liable for any claim, injury, cost or liability (whether direct or indirect), loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising from use of our website, use of our products, use of our services, use of a third parties information, use of a third parties product, use of a third parties service and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question. WinkBalloons and its directors, employees or agents will not be liable for damages of any kind arising out of or in connection with the use of this site, including compensatory, direct, indirect or consequential damages.
WinkBalloons does not provide any specific medical advice and is not engaged in providing medical or professional services and does not endorse any medical or professional service obtained through or by any links to this site.
You exercise your own judgment when purchasing any product on this website.
Republication, redistribution, retransmission or commercial exploitation of the contents of this website are expressly prohibited without the written consent of WinkBalloons. All rights reserved.

 

Product & Quality Information

We use 100% helium, not an air/helium mix and treat all balloons with Hi-Float for extended float time.

We cannot guarantee the float time due to the many environmental factors which can alter the balloons condition.

However, if you follow these simple instructions you can prolong the life of your balloons:

  • Avoid exposure to direct sunlight for prolonged periods of time
  • High humidity can interfere with the balloon’s float life
  • Outdoor use may expose the balloons to sun, wind and rain which will reduce float life
  • Sudden changes in environment can interfere with the balloon’s float life

Delivery

WinkBalloons cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and WinkBalloons cannot be held responsible.

Where the recipient is not home or available at the time of delivery as requested by the customer when making a booking, the driver shall use reasonable endeavours to notify the customer of any undelivered consignment. Should WinkBalloons not be able to get in contact after the attempts of two calls and waiting for 5 minutes, our driver will leave a contact card. If the option has been chosen, the consignment may be left with a neighbour or at a reception area. At no time will items be left without a signature. 

Please note for each redelivery there will be a $25.00 additional surcharge. A new delivery time will arranged after the customer has contacted WinkBalloons at hello@winkballoons.com

Any changes to the address or other details must be notified 24hours before the items have been despatched otherwise a $25 redelivery surcharge applies.

We are unable to offer a refund if incorrect delivery information is given to us. Its the senders responsibility to make sure they provide us with detailed and accurate delivery instructions . 

Once delivery has been signed for at the given address it is no longer the reasonability of Winkballoons.

Refunds cannot be given if the balloon is not passed on to the named recipient.